At La Familia Holidays ("we", "us", "our"), your trust is at the heart of every journey we plan. This Privacy Policy explains what information we collect when you enquire about or book travel with us, how we use it, and the choices you have. By contacting us or using our services, you agree to the practices described below.
1. Information We Collect
To plan and confirm your travel, we may collect the following information directly from you through our website enquiry forms, WhatsApp chats, phone calls, email, or in person at our office:
- Identity details: full name (as per passport), date of birth, gender, and nationality.
- Contact details: phone number, WhatsApp number, email address, and postal address.
- Travel preferences: destinations, travel dates, number of travellers, budget, meal/seat preferences, and special requirements.
- Travel documents: passport copies, visa details, and photographs where required for ticketing, visa, or hotel bookings.
- Payment information: billing details needed to process advances and balances. We do not store full card numbers; payments are handled by banks and payment gateways.
2. How We Use Your Information
We use your information only to deliver and improve our travel services, including to:
- Prepare quotes, itineraries, and travel recommendations tailored to your request.
- Book flights, hotels, visas, insurance, transfers, and other services on your behalf.
- Communicate with you about your booking, payments, and trip updates via call, WhatsApp, or email.
- Respond to enquiries and provide customer support before, during, and after your trip.
- Send you offers and travel ideas, where you have agreed to receive them. You can opt out at any time.
- Meet legal, tax, and regulatory obligations.
Consent and purpose limitation: We collect and process your personal data on the basis of the consent you give us when you contact us or make a booking, and we use it only for the specific purposes listed above (or for a legitimate use or legal obligation permitted by law). We do not use your data for any unrelated purpose without asking you first, and you may withdraw your consent at any time by contacting us.
3. Sharing With Third Parties
Travel necessarily involves sharing your details with the suppliers who deliver your trip. We share only what is required, with parties such as:
- Airlines for ticketing and reservations.
- Hotels and resorts for room bookings.
- Visa authorities, embassies, and visa-processing partners.
- Travel insurance providers, transport and cab operators, cruise lines, and local ground handlers.
We do not sell your personal information to anyone. Where the law requires, we may disclose information to government or regulatory authorities.
Please note that messages you send us via WhatsApp are transmitted and processed by WhatsApp / Meta Platforms on their own infrastructure and are subject to WhatsApp's own privacy policy. We use WhatsApp only to communicate with you about your enquiry or booking.
4. Cookies & Website Analytics
Our website may use cookies and similar technologies to remember your preferences, keep the site working smoothly, and understand how visitors use our pages so we can improve them. You can control or disable cookies through your browser settings, though some features may not function fully without them.
5. Data Security
We take reasonable technical and organisational measures to protect your information against loss, misuse, and unauthorised access. Access to your data is limited to team members who need it to serve you. While we work hard to safeguard your information, no method of transmission or storage is completely secure, and we cannot guarantee absolute security.
6. Data Retention
We keep your information only for as long as needed to provide our services and to meet legal, accounting, and tax requirements. As a general guide, enquiry data is retained for up to 24 months from your last contact with us, unless a longer period is required for an active or completed booking or by law. When your information is no longer required, we securely delete or anonymise it.
7. Your Rights
You may, subject to applicable law, ask us to:
- Access the personal information we hold about you.
- Correct information that is inaccurate or incomplete.
- Delete your information where we are not required to retain it.
- Withdraw consent or opt out of marketing messages.
To make a request, please contact us using the details below. We will respond within a reasonable time.
8. Data Protection Law & Grievance Officer
We handle your personal data in line with India's Digital Personal Data Protection Act, 2023 (DPDP Act 2023) and the rules made under it. For the personal data you share with us, La Familia Holidays acts as the Data Fiduciary, meaning we determine the purpose and means of processing your data and are responsible for protecting it. As a Data Principal, you have the rights described in Section 7 above, including the right to access, correction, and erasure of your data and the right to grievance redressal.
If you have any concern, complaint, or request relating to how your personal data is handled, you may contact our Grievance Officer:
- Grievance Officer, La Familia Holidays
- Email: info@lafamiliaholidays.in
- Phone: +91 98988 31120
- Address: F5, First Floor, Rajshree City Center Mall, Sagrampura Talavdi, Near Evergreen Bakery, Surat, Gujarat, 395002
We aim to acknowledge and respond to grievances within a reasonable time as required under applicable law.
9. Contact Us About Privacy
For any questions or requests regarding this Privacy Policy or your personal data, please reach out to us:
- La Familia Holidays
- F5, First Floor, Rajshree City Center Mall, Sagrampura Talavdi, Near Evergreen Bakery, Surat, Gujarat, 395002
- Email: info@lafamiliaholidays.in
- Phone: +91 98988 31120 · +91 98255 66110
- WhatsApp: +91 98988 31120
We may update this Privacy Policy from time to time. The latest version will always be available on this page.